Head of Dedicated Customer Success - UK
Role requirements:
Proven Leadership: You have a track record of successfully growing, leading and developing high-performing Customer Success Teams in a SaaS environment, bolstering a culture of excellence and empathy.
Strategic Thinking: You are skilled at understanding and improving the customer journey. You are keen to build an elevated CS function, ensuring team goals connect to company objectives.
Regional Expansion Experience: You thrive in first-in-region roles, establishing processes, team structures, and customer engagement models in-market.
Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
Innovative & Principled Approach: You don’t just apply past solutions — you critically evaluate and design innovative, first-principles-driven strategies that fit the unique needs of our EMEA customers.
Analytical Mindset & Continuous Improvement: You are comfortable using data and metrics to drive decision-making, continually improving both the team and customer experience.
Customer-Centric: You have a deep understanding of B2B customer needs and have a history of ensuring outstanding support experiences.
Product Adoption & Customer Lifecycle Engagement: You have programmatic experience improving customer product adoption with the goal of ensuring customer objectives are achieved. Your initiatives have addressed key stages of the customer lifecycle (such as implementation and onboarding).
REQUIREMENT
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📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
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🎧 You are a great listener. You see your role as 1) Advocate for the Customer Success Team as well as 2) Voice of the customer to internal stakeholders so we can ensure that our product roadmap continues to evolve.
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📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
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⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
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🔍 Your peers describe you as detail oriented. You take pride in internal operations.
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⚙️ You’re an advocate for the team. We’ll be looking for your help when it comes to defining resourcing and headcount planning.
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🧑🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help teams grow.
Apply: https://wellfound.com/jobs/3263109-head-of-dedicated-customer-success-uk
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COMPANY INFO
About Ashby:
We’re building the next generation of software and we’re starting with a suite of products that empower talent leaders, recruiters, and hiring managers to be a driving force for revenue & efficiency via a holistic, data-centric talent strategy.
We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!).
We already have multiple products to sell, revenue and headcount is growing 100% Y/Y and we've only taken the first steps towards a much larger opportunity. In short, it's the perfect time to join! 🚀
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